Privacy Policy - Innosoft

1. Information we collect

We collect information you give us directly — for example, when you fill in a contact form, email us, or message us on WhatsApp. This can include your name, email address, phone number, company name, and the details of the project or enquiry you share with us.

We also collect some information automatically when you visit our website, such as your browser type, device type, general location (country/city level), and how you interact with the site, through tools like Google Analytics.

2. How we use your information

To respond to enquiries and quote or scope projects
To deliver, support and maintain the software and services we build for you
To send project updates, invoices and related business communication
To understand how visitors use our website, so we can improve it
To meet our legal, accounting and regulatory obligations

We do not sell your personal information to third parties.

3. Cookies & analytics

Our website uses Google Analytics to understand overall traffic and usage patterns. Google Analytics uses cookies — small text files stored on your device — to collect anonymised usage data. You can disable cookies at any time through your browser settings, or opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

4. Sharing your information

We may share information with trusted third parties who help us run our business and deliver projects — for example, hosting providers, payment processors, and analytics services — and only to the extent needed for them to perform that service. We may also disclose information if required to do so by law.

5. Data retention

We keep personal information only for as long as it's needed for the purposes described in this policy — typically for the duration of our working relationship plus a reasonable period afterwards for support, accounting and legal purposes — after which it is deleted or anonymised.

6. Your rights

Depending on where you're based, you may have the right to access, correct, or request deletion of the personal information we hold about you, or to object to certain uses of it. To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable technical and organisational measures to protect the information we hold from loss, misuse, or unauthorised access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Contact us

If you have any questions about this Privacy Policy or how we handle your information, reach us at:

Email: info@innosoft.lk
Sri Lanka office: 37/20/1, Pirivena Road, Boralesgamuwa, Sri Lanka
Australia office: Unit 4/53, Gipps Street, Dubbo, NSW 2830, Australia